FAQs

How Can We Help?

SGS LONDON is committed to providing you with the best possible service. Looking for a specific product, or curious to learn more about us? Here you’ll find a list of our most common questions, but if you have any additional ones, contact us and we’ll gladly answer any of your beauty related inquiries.

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Returns & Exchanges 

We offer a full 30 day return policy which you can find out more information including terms and conditions outlined in our extensive return policy.
We at present don't offer exchanges but in the unlikely event a issue should arise with delivery a full refund will be issued including any postage paid.

Which Payment Methods Do SGS LONDON Accept?

At present we accept all credit and debit cards and also customers with a paypal account can also use this method to checkout.

How many branches does SGS LONDON have?

We currently are an online shop only but please don't be dismayed by this as you will receive the same great service if not better.

SGS LONDON Shipping Policy

We currently ship within the UK only (However this could be changing in the near future).

We aim to ship all orders either same day if order placed before 2pm or 1 business working day if after (Monday - Saturday we are shut Sunday) please be advised during bank holidays this can be longer. 

We always using a tracked service and orders over £20 will require a signature.

For orders of a value of £19.99 or under a postage charge of £2.95 will be applied at checkout. 
However overs over the value of £20.00 or above postage is free of charge.
If you require us to add a safeplace for your order please advise us either using our contact form or emailing us at sales@sgslondon.com.

For new customers only if you apply code (NEW10) at checkout this will give 10% off your 1st order only with us.
If you have any further questions regarding our shipping policy please get in touch by filling out our contact form or email us at sales@sgslondon.com.

Still can’t find exactly what you’re looking for, or want to speak with a customer representative? Contact us directly.

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